Resume

Coffee Shop/Facilities Manager/Technical Director

Waterman’s Community Center

July 2024 - Present

Waterman’s Community Center is a small multi use venue located on the island of North Haven Maine. During the summer season employees serve as attendants to the self-serve coffee facility, provide information to visitors, and supervise events. Facilities manager duties include; troubleshooting HVAC, networking, and lighting issues while continuing to provide a welcoming environment to patrons. In my role of technical director I completed an overhaul of the theatrical lighting system.

Field Technician/Administrative Support 

Lane Fi

September 2020 - March 2022

At Lane Fi, unlike other ISPs, we think of our customers as members: when you call you speak directly to a human, no phone trees. Our members were my number-one priority. My primary duty was performing house calls with members when they experienced issues with their service. This included testing/repairing fiber optic networks, point to point wireless bridges and member endpoints. When not performing house calls I would work with our roadside team installing new fiber lines on telephone poles or underground. Our work was often performed on and across active highways requiring traffic control.

Systems Administrator/ E-Commerce Supervisor

Eugene Toy & Hobby

March 2016 - March 2022

Eugene Toy & Hobby’s number one priority is customer service, as e-Commerce manager my primary responsibility was maintaining the online experience for our customer (this proved crucial during the Covid-19 pandemic). If a customer had a concern or problem with their order the best thing we could do was listen and understand, then take steps to remedy the situation. When I hired and onboard a new employee, listening and comprehending the customer's concern was the first skill I taught.

These same skills applied when I trained new employees for our retail operations. Our customer base was loyal and they appreciated the personal touch that we treated them with. Training new employees also included cash handling skills, counting change correctly, processing credit/debit cards, and other retail tasks.

As a full service Hobby Shop we strived to provide customers with solutions to their issues. If an item is defective we repaired it, or facilitated a replacement from the manufacturer. If a customer had questions about their hobby products we spent as much time with the customer as possible, answering their questions or helping them research the solution if we didn't know.

My time was also spent thinking about the long term growth and sustainability of business systems. I replaced the store's phone, internet , and security systems. I also led the transition of the store's inventory/POS system.

Administrative/Technology Specialist

Oak Hill School, Eugene OR

February 2016 - December 2018

At OHS my duties included enrollment, database management, attendance tracking, fundraising, parent communication, and optimizing the OHS website for mobile devices/enhancing seo performance. Additional duties included supervision of students during non classroom hours and attending to student medical concerns. On in-service/ no school days I performed maintenance on the schools network, including installation of new CAT 6 wiring and telephones.

Technology/Volunteer Coordinator, 

University of Oregon Youth Enrichment Talented and Gifted Programs

June 2011- September 2015

During my time at the Talented and Gifted program my duties included maintaining office technology and providing support for staff and students. During the summer our department coordinated several summer camps for K-12 students, some overnight and some daytime. During our overnight programs I was assigned several additional duties; overnight emergency contact; scheduling supervisor.

Professional References

Nolie Scheid - CEO, Lane Fi. nolie@lanefi.com (541) 844-9878

Tim Rogers - Director of Technology, Oak Hill School. trogers@oakhillschool.net (541) 744-0954

Alan Agerter - Owner, Eugene Toy & Hobby. alan@eugenetoyandhobby.com (541) 344-2117